System Management Services

PCT offers a number of system management plans. Plans range from our Preventative Maintenance (PM) service to our comprehensive Manage Care Program (MCP).

Preventive Maintenance

A couple of years ago we tracked service calls based on our PM services.  We found with on-going cleaning, connection reseating, update services and general inspection we were able to ward off unnecessary downtime by 30%.  Based on the environment the frequency should range from monthly to annually.  Inquire and we can discuss your company’s individual needs.

Block Of Time (BOT)

This program reduces our hourly rate based on pre-purchased hours of time. Typically these block are in the 10 to 20 hour range, saving you 15 to 20% off our normal rates.

Managed Care Program

This program allows our clients to “put a cap” on their yearly technology support cost.  Generally this is coverage is based on specific hardware; Servers (Windows or UNIX based), workstations and Firewall devices.    At a flat rate cost we will provide all operational management.  We take it one step farther; if replacement is required and the product is covered and purchased through PCT we will install the product at no charge to you.  The only stipulation is the cover product must be under this support agreement for one year.